Ways to communicate with us
The best way to communicate with us is via our online forms. They collect all the information we need to help us assist you. You can find most of our online forms via your MyHarrow Account.
Most of the information about your claim, including any letters we send you is available on your MyHarrow Account. The account also lets you:
- Make a new claim for Housing Benefits or Council Tax Support
- Tell us about a change in circumstances
- See how much Housing Benefit you are entitled to
- See how your claim was worked out
- Securely submit evidence to support your claim
- See how much you will be paid and when your next payment is due
- Landlords can also view their payment schedules in My Harrow Account
General enquiries
For other queries about your claim you can use the General Enquiry form.
You can use the General Enquiry form to:
- find out about your claim
- inform us about your or someone else’s claim
- ask for advice about your claim
Disputes and appeals
- To dispute or appeal a Housing Benefit decision, see Housing Benefit disputes and appeals.
- To dispute or appeal a Council Tax Support decision, see Council Tax Support disputes and appeals.
Discretionary Housing Payments
To apply for Discretionary Housing Payments, see Discretionary Housing Payments.
Providing evidence to support your claim
- Evidence can be securely submitted electronically using the Electronic Evidence Upload form.
- We recommend using online services to avoid delays, but we understand that not everyone is able to do this. If you cannot use online services, you can submit evidence at Greenhill Library. You can also write us a letter and take it to the library to be scanned to your claim.
- It is not possible to email the Housing Benefit/Council Tax Support service. The online forms will assist you in providing any information you need to or to query your claim with us.