Accident claims

Personal injury and damage to property claims

If you’ve suffered an injury or your property has been damaged, and you believe it was the council’s fault, you can ask the council for compensation. This is known as making a claim against the council.

Please be aware that there is no automatic right to compensation and you will need to prove your claim.

If your claim is against a non-council organisation, but which the council had hired, contact them instead. These could be utilities companies like gas and electricity, or builders for example.

Submit a claim

Please use the button below to submit a claim

Use the button below to make a personal injury or damage to property claim

Claim form

What happens after you submit a claim?

  1. We will acknowledge your claim submission, and provide you with a unique reference number
  2. The relevant department within the council will be asked to provide a report
  3. Your submission together with our department’s report will be considered by our insurance service

If we decide we are not legally responsible, we will write to you and and explain why. If you are unhappy with the decision and wish to take the matter further, we recommend that you take independent legal advice.

Important notice

The personal data collected in the claim form will be used to process your claim and will be held on file by the Finance Division of Harrow Council.

All processing will be carried out in accordance with the Data Protection Act 1998.

You must ensure all the information you provide is complete and accurate. This information does NOT constitute an admission of liability on behalf of the council. There is no automatic right to compensation.

A fraudulent claim will result in the loss of right to claim and may lead to criminal proceedings.

The council participates in a number of national and local schemes to reduce the cost of fraudulent claims to council tax payers. Information may be shared between:

  • council services
  • insurers
  • claim handlers
  • loss adjusters
  • other agencies

To knowingly give false information is a criminal offence.