Are we doing things right or is something wrong?
Are you pleased or unhappy about the help you've received from us. We are here to listen to you.
Contact us
The most efficient way is to complete one of our online forms
But if you prefer you can also use one of the following methods:
- Tel: 020 8901 2680
- Email: complaints.adultsandchildren@harrow.gov.uk
- Post: Adults and Children's Complaints, Harrow Council Hub, Forward Drive, Harrow HA3 8FL
If you need help, ask a friend, someone in your family or an advocate to talk to us for you. Families and carers can make complaints on behalf of care users. We may ask for the care user’s consent in some instances.
The complaints team can also provide advice and assistance on making a complaint and advocacy support.