Residents must have access to consultations. They should also have the opportunity to air their voices. We want to listen and learn from our community before we make decisions. Our consultation standards allow us to do this. We aim to be:
- Open and transparent. We will explain any constraints, such as resource limits or laws.
- Communicate clearly, free of acronyms and jargon.
- Visible and accessible. Offering many ways to get involved. We'll make it as easy as possible for our diverse communities to have their say.
- Promote our consultations on a range of channels.
- Involve councillors, making sure they are aware.
- Coordinated and organised. We will join up consultation activities where it makes sense to do so. We'll have clear plans to consult effectively.
- Allow enough time for people to respond. We'll allow time to digest and consider responses.
- Flexible and respond to any changing needs.
- Strive for continuous improvements. We'll check the quality of the consultation and review its success. We'll analyse and consider all feedback received.
- Share the results. Explain how we used the feedback.
Consultation standards report
These standards were set in January 2023. You can view the consultation standards report.