Making payments on our website is safe, secure, and fast. If you're not used to paying online, we have answers to some common questions below.
Make a payment online
To make a payment online, you will need to select a service on our payment page. You will be asked to provide your Debit or Credit card, so please have it ready.
Online payment questions and answers
Is it safe to pay online?
Yes, we have taken steps to encrypt your data to current industry standards.
Who provides this service?
Our online payments service is provided by Capita. Capita is a specialist in providing this type of service.
When will my payment be processed?
Once your payment has been approved, your Credit or Debit card will be charged. Payments usually show on your bank statement within two days.
Which cards do you accept?
We accept the following cards:
- Visa
- Visa Delta/Electron
- MasterCard
- Maestro
- We do not accept American Express or Diners Club cards.
Which services can I pay for online?
Listed below are the key services that can be paid for online. We can also take online payments for special or one-off cases, where needed.
- Bids
- Building control
- Business rates
- Council tax
- Highways
- Housing benefit overpayments
- Invoice payers
- Account payers
- Parking fines
- Planning applications
What if my card is refused?
We do not refuse cards; they can be refused by your card provider. There are many reasons why this may happen. We suggest contacting your card provider directly.
What if I experience problems with my payment?
If you haven't received a confirmation, the transaction may have been interrupted. If you got an error message, that is also a sign. This could be due to technical problems. Please wait five minutes. Then, check your email for a confirmation. If in doubt, please check with your card provider.
Do I need to use any new software?
To make online payments, all you need is the latest browser version. For example, Google Chrome, Firefox, or Safari.
How can I tell if I'm using a secure site?
In most web browsers, there will be a padlock icon by the address bar. This is usually on the top left of your screen and indicates that the site is secure.
Can I have a receipt?
After the payment, you will see a confirmation message on your screen. You can print this for your records. If you provided an email address, you will receive an email receipt. This also confirms that a payment has been successful.
When will my account or invoice be updated with my payment?
If you pay an account or an invoice, the payment will show within two working days. Parking fine payments are processed the next working day.
Does paying online cost more?
There are no extra charges for paying online.