What does our corporate communications team do?
- Our communications team's role is to explain the work that we do. They are the first point of contact for journalists with enquiries about Harrow. They manage our reputation with stakeholders and the public. They do this via the media and marketing platforms. One of our key marketing platforms is the Harrow People Magazine.
Harrow People Magazine
Latest edition:
Previous editions of Harrow People are available:
Advertising opportunities
To enquire about advertising in a future edition, email communications@harrow.gov.uk.
Our social media guidelines
Through our social media platforms, you can follow us and stay up to date with:
- Council news.
- Events.
- Consultations.
- Emergency information.
- Council meetings.
- Live coverage of events.
- Service updates and information.
- The nice things around the borough.
Operating hours
We check our social media, 9am to 5pm, Monday to Friday. We check it on weekends during major incidents or events that run out of hours.
We aim to respond to as many replies, comments, and requests as we can during this time. The best way to report issues or find information is through our website.
We may send your queries to services to find information for you. This may mean it will take a while to reply. But, we will acknowledge your message and update you.
We won’t be able to respond to all enquiries outside these hours, even if we are posting out of hours. If you have an urgent query, see our contact us page.
Social media rules
We have the following official accounts:
- Facebook.
- Twitter.
- Instagram.
- LinkedIn.
We’d love for you to follow us on the accounts mentioned above and engage with our content. They provide information and news for our residents and visitors. We welcome your feedback and ideas. We'll join the conversation where we can. It's okay to have different views on our posts. But we ask everyone to follow some rules when engaging with them.
We will not condone offensive language or abuse. Cyber-bullying is unacceptable. If you see anything offensive on our pages, please let us know. You can also send us a private message.
We'll act on our accounts right away. We may block or ban a user for:
- Sharing defamatory, slanderous, misleading, or false information.
- Being abusive or threatening – includes swearing.
- Being abusive towards our staff, members, or other users.
- Inciting hate crime or using hate crime words.
- Posting obscene, profane, or sexually oriented comments.
- Promoting illegal activity.
- Promoting individual products or services.
- Posting the same message many times. Otherwise known as 'spamming'.
- Posting controversial or irrelevant content. Otherwise known as 'trolling'.
- Private information about an individual or business. This is if it is posted with malicious intent, otherwise known as doxing.
Breaking social media rules
If you breach any of the above, we will hide or delete it. We may respond publicly or via DM. We will ask you to remove your post. If you do not act, we may block you from accessing our social media accounts. We’ll tell you if we do this.
We will screenshot posts and may take legal action or report them to the police, depending on the content.
Keeping it neutral during elections
Before elections, strict rules limit what we can publish to stay neutral. We may have to delete any comments or posts that could be seen as supporting a party or candidate.
Complaints
We know that you may sometimes have a problem with a service. You may have issues with your bins, street cleaning, or parking. Please report issues on the website, or DM us if you have trouble.