We know it can be frustrating not to have phone numbers for every service. Especially when you seek instant answers to your queries. We've streamlined some of our channels to online platforms. Where we can, we have kept emergency phone lines open.
We know online communication may not suit everyone. We are working hard to make these platforms as accessible and easy to use as possible. Your feedback is important. We are on a continuous journey to improve our online services. In this regard, we appreciate your patience.
Contacting us by phone
Our phone lines are only available for some services. Some council services are only available online. These include:
- Bins, waste and recycling.
- Parking.
- School admissions.
- Planning.
Over 95% of our contacts with residents are now digital. We invest in smarter online services. They are convenient and efficient. But we understand there are some residents who are unable to contact us online.
Emergency phone numbers
These numbers are for genuine emergencies. Only call them if there is an immediate threat to health or safety:
- Child protection: 020 8901 2690
- Children's Access Team: 020 8901 2690
- Homelessness Prevention Team: 020 8424 1093
- The emergency duty social worker: 020 8424 0999
- Safeguarding officer: 020 8420 9453
- Environmental and street hazards (out of hours): 020 8863 5611
- Call the police on 999 for emergencies only, or 101 for non-emergencies.
Council Tax, Business Rates, and Housing Benefits
- 020 8901 2610 (Monday to Friday 9am to 5pm).
Contacting us online
The quickest way to get in touch is by completing one of our online forms on the website. We have set out the top reasons residents contact us below. You may find an answer your enquiry there.
For services where you can contact us by email or phone, see the relevant web page for contact details. These contact details will be on the right side of the screen if you are using a desktop or laptop. If you are on a mobile device you will find contact details at the bottom of the webpage.
Solutions to common queries:
Benefits enquiries
- I want to report a change to a benefit entitlement. See our Report a change page.
Bins, waste and recycling enquiries
- I have not received my Garden Waste reference number. After you sign up to Garden waste, your SR reference number will be emailed to you. Please note it may take up to 24 hours.
- I have been charged more than once for Garden waste. Request a refund on our Garden waste enquiry form.
- I want to follow up a missed bin report. Complete our follow-up form (missed bin).
- I want to follow up a new bin or food waste bio bag order. Complete our follow-up form (bio bag).
- I want to book a slot at the Harrow recycling centre. Complete our booking form.
Council Tax enquiries
- I want to register for Council Tax. See our Register for Council Tax page
- I want to dispute a Council Tax decision. See our Council Tax disputes and appeal page
- I want to report a death to the Council Tax Service. see our Managing someone's Council Tax when they die page
Parking and permits enquiries
- I want to pay or challenge a Penalty Charge Notice (PCN). Enter your registration number on our Parking and Permits page.
- I want to apply for or renew my parking permit. See our Residents Parking Permits page
Planning enquiries
- I want to apply, view or comment on planning applications. See our Planning and Developments page
School admissions enquiries
- I want to apply for a school place. See our Schools and Learning page
- I want to view my child's position on the school waiting list. See the instructions on our School Waiting List page
MyHarrow Account enquiries
- I need support with MyHarrow Account. See our MyHarrow Account page
Submitting a report
- I want to report an issue I have seen on the street such as a fly tip. See our Streets section
- I want to make a pest control enquiry. See our Pest Control page
Making an application
- I want to apply for the Household Support Fund. See our Household Support Fund page
Visiting us in person
There are some services for which you can get help in person.
- Help with Council Tax, online forms, and parking permits. Visit the Greenhill Library self-service team.
- Help with housing and social care. Visit The Gayton Road centre.
- Help with marriages, births, deaths and citizenship. Visit The Pavilion.