In our next feature of our corporate plan, we focus on priorities around Customer service and recycling
In February, cabinet agreed our next set of flagship actions. In it, they’ve agreed to improve customer experience and get Harrow to recycling better.
A phone line will be re-opened for general enquiries to help those unable to contact the council or where their enquiry is unique and cannot be resolved online. Alongside this, a new one stop shop will open at Gayton Road to further improve access to council services. Whether it’s to pay a bill, council tax or housing enquiry, this centre will help ensure enquiries are dealt with and resolved quickly.
Our recycling events at schools and engagement with residents will continue. This year, we’ll look to go to more places in the community to increase food waste recycling and help people do the right thing with their waste. That includes bringing the recycling centre closer to you by piloting a scheme to make it easier to dispose of your waste. Watch out for more information on these in the coming months.
With all of this work around recycling, we are aiming to achieve an overall recycling rate of 35%
Cllr Stephen Greek, cabinet member for Customer Experience, Communications said:
“We’ve done a lot this year to put our residents first and we are going further this next year. By re-opening a phone line for general enquiries and a one stop shop, residents will be able to access the services they need easily.
“When it comes to recycling, I know residents want to do the right thing with their waste. While recycling is easy in Harrow we want to do more to help our residents, and drive up our recycling rate. Our recycling officers will continue engagement in the community, we’ll do more around food waste recycling and look at other ways to help people dispose of waste the right way.”