Our Building Control team aims to keep high standards. Our focus is always on improving standards for our clients based on:
- professionalism
- care
- attention
- impartiality
- public accountability.
Our Building Control team will try to meet these goals and to:
- Provide pre-application and general building control advice.
- Register all applications and assess the charges. We aim to acknowledge receipts within three working days.
- Determine all applications within statutory periods.
- Confirm Building Notices within three working days.
- Request any needed information as soon as it is clear.
- Appraise 100% of full plans applications. We aim to do this within 15 working days.
- Appraise 90% of full plans applications. We aim to do this within 10 working days.
- Inspect the same day if requests come in before 9:00 a.m. and within two hours in special cases.
- With reasonable notice, inspect per the builders' work programme. This will cut delays on site.
- Inspect outside of normal hours by prior arrangement.
- To ease contact, we provide direct-dial phone lines and an answer phone. We have an email for 24-hour inspection requests.
- Provide the latest information on charges, guidance notes, and forms on our website.
- Determine all Initial Notices within five working days.
- Survey customers to ensure the service meets their needs.
To improve our service, we welcome client feedback. If you feel our service is not meeting your expectations please contact us.
Building Control Enforcement Policy
Our Building Control team's aim is to enforce the building regulations. We will do this by informal means wherever possible.
Designers, builders, and owners need to follow building regulations. Our enforcement policy relates to the Building Control Service. It sets out what our customers, who are regulated by the service, can expect from us.
View our Building Control enforcement policy.