A pothole is created when street surfaces freeze, thaw, and crack. This allows water to seep under the tarmac. As that water freezes and thaws, it causes an expansion and creates the damage we see as potholes.
Reporting a pothole
To tell us about a pothole you will need to:
- Place the pin on the map so the 'Confirm Location' marker points to the location of the pothole.
- If you know the address of the pothole you can enter it at the top of the map.
- The marker should be on a green road or you will not be able to continue. Sections of road that are not green are not maintained by the Council.
- Once you are happy the 'Confirm Location' marker is in the right place, tap it to continue to your report.
How do we deal with potholes?
A highway supervisor visits the pothole and assess the size, location and risk to road users. We aim to respond to your report within three working days.
The highway supervisor then prioritises the pothole for repair to the following timescales:
- High risk potholes: within 24 hours
- Low risk potholes: within 7 days
Government funding to tackle potholes in Harrow
We have received additional funding from the Government. This resulted from reallocation of HS2 funding. It allows us to deal with potholes across the borough, for which we are grateful.
We are spending this year's and next year's allocation of £482,000 on introducing a new pothole squad. They'll tackle priority potholes in the borough, making journeys safer and more comfortable. Read the cabinet report which outlines our strategy on potholes.
