We know you expect and deserve the best in social care. If you feel that the care you or a loved one received is lacking, we’re here to listen and support you.
Submitting a complaint may feel difficult. But, it's vital to ensure that concerns are heard and improvements made. We aim to address your concerns with empathy and respect. We want to work together to improve the care experience.
Submitting a complaint
The most efficient way to submit a complaint is online. To submit a complaint, select the relevant form below:
If you prefer, you can also submit your complaint by:
- Phone: 020 8901 2680
- Email: socialcarecomplaints@harrow.gov.uk.
- Post: Adults' and Children's complaints, Harrow Council Hub, Forward Drive, Harrow HA3 8FL.
If you need help, ask a friend, someone in your family, or an advocate to talk to us for you. Families and carers can make complaints on behalf of care users. We may ask for the care user’s consent in some instances.
Have you got a complaint about your home care service?
To complain about your home care service, contact the agency that is providing your care. Are any of the following relevant?
- You have a serious complaint.
- You have complained to the agency, and the service has not improved.
- You feel unable to contact the agency.
If any of the above are true, please contact the Domiciliary Care Contracts Team. You can email them at brokerage.services@harrow.gov.uk. You may also wish to inform the CQC of your dissatisfaction.