Council Tax Support

After you have applied for Council Tax Support

This page includes information on:

What happens after you have submitted your application form

After you submit your application, we will email you within 24 hours. The email will confirm:

  • it has been received
  • the documents you will need to provide if necessary

How to provide documents

We'll email you to let you know which documents you need to provide. The easiest and quickest way to provide the documents is the evidence upload form.

You can also submit documents at Greenhill Library. Staff are there to help you with the self-scanners.

Greenhill Library

Perceval Square

College Road

Harrow

HA1 1GX

Sending documents this way will ensure your documents are quickly matched to your claim.

You will need to write your claim reference number (a 7-digit number) on any documents provided. Documents should be placed in an envelope clearly marked ‘FAO Housing Benefit’.

For further details, see  Providing documents for Housing Benefit and Council Tax Support pages.

When and how you will receive a decision on your application

We aim to have a first look at your application and respond within 10 working days.  If we need more information, we may not be able to assess your claim. We will write to you to tell you what we need. We may also phone you to tell you what we need.

  • if you qualify for Council Tax Support - we will send you a revised bill
  • if you do not qualify for Council Tax Support - we will send you a letter to explain

How to check the progress of your application

You can check the progress on your MyHarrow Account. You will need to link your Council Tax Support claim to your MyHarrow Account to gain access. If you need help to link your claim follow the steps on the MyHarrow Account help page.

If we have assessed your application the details will be available on your account.

If your application has not been assessed, we may have sent you a letter asking you to provide us with further information. You can check if we have sent you any letters in the correspondence section.

What to do if you disagree with your entitlement

If you disagree with your entitlement you can submit a dispute. For details see Council Tax Support disputes and appeals.

Checking and managing your claim online

The quickest and easiest way to check and manage your claim and council tax account is on your My Harrow Account. To begin you will need to add your claim and council tax account to your MyHarrow Account. You can then view information on your claim, including any correspondence and payments.

Email notifications

If you sign up for email notifications we'll notify you instantly by email when an update has been made to your claim. 

If you submit a dispute or appeal we might not be able to inform you of an update to your claim via email. However you can still check the progress of your claim through your My Harrow Account. Just select the ‘correspondence’ tab in the account. There you'll be able to see if we've made a decision on your claim, and sent you correspondence.

Reviewing your Council Tax Support claim

We take steps to identify changes that have not been notified to us. If we are informed of changes that will reduce your entitlement to Council Tax Support, you will have to pay back the difference.