Cookies
Cookies are small text files placed on your computer or smartphone to collect data. They can help to make the interaction between you and the website faster and easier. Without them the website may think you are a new visitor every time you move to a new page.
Cookies also tell us what information you’re most interested in. In return we can serve you the information you want. The better we understand your your preferences the better we can give you what you want.
We also use cookies to collect anonymous data about how you use the website. For example which pages you have viewed and how long you have remained on our site. This helps us to identify any improvements we need to make to the website.
How to disable cookies
Your preference might be to disable cookies and we respect that. This page offers instructions for all the major browsers.
If you do allow our cookies on to your computer be aware they have a life span. This ranges from a few minutes and up to one year before they expire.
Here are the cookies we use on our site
London Borough of Harrow website
Our website uses the cookies below.
Here are the cookies we use on our site
London Borough of Harrow website
Our website uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| PHPSESSID |
This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It enhances your experience by allowing us to remember you have logged into the site. It enables you to browse the website without having to log in again. |
Expires when you close the browser |
| visitedPages |
This cookie stores a list of pages you have visited on the site, up to a maximum of 20. If you visit more than 20 pages the oldest page visit is discarded from the cookie. |
Expires within 1 year |
| location |
This cookie stores your device location if you choose to share your location. It does so in the form of latitude and longitude coordinates. This help us to provide you with information which is relevant to your location. |
Expires within 1 year |
| TestCookie | Used to test whether your browser can accept cookie. | Expires when you close the browser |
| cfduid |
This cookie is set by Cloudfare and is used to speed up page load times and for detecting bots on the website. |
Expires when you close the browser |
MyHarrow Account
MyHarrow account is the citizen account on which you can view your Council Tax, Benefits, planning and school waiting list information. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| JSESSIONID |
This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again or submit a form. |
Expires when you close the browser |
| Lwa |
Database GUID (Globally Unique ID). Encrypted value which allows us to identify the relevant environment being accessed. |
Expires when you close the browser |
| ASP.NETSessionId |
This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again or submit a form. |
Expires when you close the browser |
Online forms
Our online forms enable users to self-serve with applications, subscriptions, reports and bookings. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| APPLANG |
This tells us the language you are using to visit the site e.g. English |
Expires in 24 hours |
| PHPSESSID |
This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. |
Expires in 6 hours |
| localtime | This cookie allows us to calculate your local time from the Coordinated Universal Time (UTC) | Expires when you close the browser |
| JSESSIONID | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again or submit a form. | Expires when you close the browser |
| ASP.NETSessionId | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again or submit a form. | Expires when you close the browser |
| Lwa | Database GUID (Globally Unique ID). Encrypted value which allows us to identify the relevant section being accessed. | Expires when you close the browser |
Website analytics - Google Analytics (GA4)
Google Analytics is the service we use to collect analytics on the use of its websites. These cookies are used to collect information about how our visitors use our site. We use the information to help us to improve the website. The data is collected anonymously. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| _ga |
This is a first party cookie. It tracks your visits across our website and MyHarrow Account. It helps us to know if you are new or returning visitor and build user profiles. |
Expires in 2 years |
| _ga_<container-id> |
This cookie is used to track the pages you visit across our website and MyHarrow Account. It tracks a user activity during a specific visit. This helps us understand things like session duration. |
Expires in 2 years |
Website analytics - Hotjar
We use Hotjar in order to better understand our users’ needs. Hotjar is a technology service that helps us better understand our users’ experience. For example how much time they spend on pages, what they like, dislike, and so on. This enables us to build, maintain and optimize our service with user-feedback.
Hotjar uses cookies and other technologies to collect data on our users’ behavior and devices. This includes a device's
- IP address which It gets processed during your session and stored in a de-identified form.
- Screen size
- Type (unique device identifiers)
- Browser information
- Geographic location (country only)
- And the preferred language used to display our website
Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Maps
The maps resource provides interactive online maps embedded within our web pages. They use the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| connect.sid | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again | Expires when you close the browser |
Planning portal
This database holds all the planning applications submitted to London Borough of Harrow. It uses the following cookies:
| Cookie | Cookie function | Expiry |
|---|---|---|
| ASP.NETSessionId | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It improves your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. | Expires when you close the browser |
| PHPSESSID | This cookie is used to maintain continuity as you navigate around the site. It enables us to keep you logged in to the site or submit a form. | Expires when you close the browser |
| visitedPages | This cookie stores a list of pages you have visited on the site, up to a maximum of 20. If you visit more than 20 pages the oldest page visit is discarded from the cookie. | Expires within 1 year |
| WTFPC | This is a first party cookie which tracks your visits across our website. It helps us to know if you are new or returning visitor. | Expires in 24 hours |
Consultations - Inovem
Inovem is the software which provides the framework for our online consultations and surveys. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| JSESSIONID | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It enhances your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. | Expires when you close the browser |
Modern.gov
The modern.gov site holds documents, minutes of meetings and agendas for all matters relating to the democratic process of the council. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| ASP.NETSessionId | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It enhances your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. | Expires when you close the browser |
| mglogon | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It enhances your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. | Expires when you close the browser |
Fiso website
The Fiso website is a directory of resources for the care of families and children. It uses the cookies below.
| Cookie | Cookie function | Expiry |
|---|---|---|
| PELanguageCookie | This cookie is the Public Enquiry language, defaults to English (1) – could be Welsh etc. | Expires when you close the browser |
| SynergyWebSesh | This cookie identifies you as a unique user while you are browsing the website. No personal information is stored. It enhances your experience by allowing us to remember you have logged into the site. So you can browse the website without having to log in again. | Expires when you close the browser |