Help to link to your Council Housing account

Log in or register for a MyHarrow Account

You will need to register or log in to your MyHarrow Account before linking it to your Housing Account.

If you need help registering or logging in, please see MyHarrow Account Support

Register/Log in to my MyHarrow Account

Having issues accessing your account?

If you have followed the guidance below and still not been able to access your account, please report this using our Housing Account Linking issues form

You can view your Council Housing Account online if you are:

a standard council tenant
in sheltered accommodation
in temporary accommodation that is owned by the council
in a shared ownership property

You cannot currently view your account online if you are:

a leaseholder
in temporary accommodation that is not owned by the Council

How to link to your Council Housing Account

After you have logged in, follow these steps to link your Council Housing Account:

Step 1: Add a service

If you are logged in, select 'Link my housing account' on the Housing Homepage.

Or, if you are on the MyServices page within the MyHarrow Account, click on 'Add a service'. This will take you to a list of available services.

Step 2. Add Council Housing Account

Click 'Add' below the Council Housing Account heading. Then 'Confirm' at the bottom of the page.

If you want to add any of the other services, you can return to this page another time.

Step 3: Link the service

After confirming which service you want to add, you will return to the My Services page.

Click 'Link' under the heading 'Council Housing Account'

Step 4. Enter your details

Account activation code

We recently sent letters to all council tenants. The letters had an Account activation code.

You cannot link to the account using your payment reference or any other reference number.

If you have not received your activation code yet it should arrive in the post soon. It will also be included on your rent statements from now on. If you want to request an emergency repair, see our emergency repairs section.

Name and email address

Your name and email address will be automatically filled in using the details held on your MyHarrow Account.

The name on your MyHarrow Account must exactly match the name as shown on the Activation Code letter. If they do not match you will need to update the details on your MyHarrow Account. The names might not match if:

the Activation Code letter has just initial(s). For example, if the letter is addressed to 'C S Smith' you will need to update your first name on your MyHarrow Account to 'C S'.
if there are 2 first names on the letter. For example, if the letter is addressed to 'Billy Joe Bloggs' you will need to update your first name on your MyHarrow Account to 'Billy Joe'
there is a difference in spelling, such as Anne instead of Ann
there is a difference in the surname, such as if you have changed your name or have a double barrel name

For instructions on how to update your details, see our Troubleshooting guidance below

Enter you account activation code and date of birth

Step 5. Account is linked

If your account is successfully linked, you will see a message saying 'Access request processed successfully'.

Click on 'Show Details' to view your Housing Account.

If it has not linked successfully, see our troubleshooting guide below.

Troubleshooting

Do you have a tenancy agreement with the Council?

This service is currently only available for people who are:

council tenants
in sheltered accommodation
in temporary accommodation that is owned by the council
in a shared ownership property

It is not available for people who are:

leaseholders
in temporary accommodation that is not owned by the Council

Are you using the correct activation code?

You must use the activation code that was recently sent to all tenants by post. If you do not have that reference, you will need to wait your next quarterly rent statement. It will not appear on any rent statements sent before April 2024.

Have you completed linking the account?

If you tried to link to the account, but were not successful, you may see a message saying 'We had trouble retrieving your details'. To complete your registration, you can either:

click on 'Link your Council Housing Account' on the error message
go to My Account, then click 'Link' under Council Housing Account

Do your MyHarrow Account details match your tenancy details?

the Activation Code letter has just initial(s). For example, if the letter is addressed to 'C S Smith' you will need to update your first name on your MyHarrow Account to 'C S'.
if there are 2 first names on the letter. For example, if the letter is addressed to 'Billy Joe Bloggs' you will need to update your first name on your MyHarrow Account to 'Billy Joe'
there is a difference in spelling, such as Anne instead of Ann
there is a difference in the surname, such as if you have changed your name or have a double barrel name

To change your details follow these steps:

Log in to your MyHarrow Account
Click on the drop-down menu in the top right.
Select MyAccount from the menu
Update your details